Troubleshooting

Common issues and how to resolve them

Widget Not Appearing

  • Verify the script tag is placed before closing </body> tag

  • Check that data-widget-id matches your dashboard widget ID

  • Ensure no ad blockers are interfering with the script

  • Check browser console for JavaScript errors

  • Verify your domain is whitelisted in widget settings

API Calls Failing

  • Verify API credentials are correctly configured in dashboard

  • Check that the API server is accessible from StrikeUp’s IP range

  • Ensure CORS headers allow requests from widget.strikeup.io

  • Verify the API specification URL is accessible and valid

  • Check for expired OAuth tokens (should auto-refresh)

PII Not Being Masked

  • Enable PII masking in Security settings for your widget

  • Verify detection patterns include your data types

  • Check that masking rules are saved and active

  • Review audit logs to see what patterns are being detected

  • Add custom regex patterns for proprietary identifiers

Slow Response Times

  • Check your API server response times (should be <2s)

  • Verify network latency between StrikeUp and your APIs

  • Consider caching frequently accessed endpoints

  • Enable request prioritization for critical tools

  • Contact support if AI model processing is slow

Authentication Errors

  • Verify OAuth credentials (client ID, secret) are correct

  • Check that redirect URLs are properly configured

  • Ensure API key headers match your API’s requirements

  • Verify token expiration settings allow enough time

  • Test credentials directly against your API first

Multi-Toolkit Conflicts

  • Ensure endpoint names are unique across toolkits

  • Review orchestration rules for ambiguous queries

  • Disable conflicting tools if necessary

  • Add descriptive names to help AI distinguish toolkits

  • Check toolkit priority settings in dashboard

Feature Flags Not Working

  • Verify flag changes are saved in the dashboard

  • Allow 10-30 seconds for changes to propagate

  • Check that user segments are correctly configured

  • Verify the tool is enabled at the toolkit level first

  • Review flag override rules for conflicts

Still Need Help?

Our support team typically responds within 4 hours. Priority support available for Enterprise customers.

📧 Email: support@strikeup.io

💬 Live Chat: Available in dashboard

📚 Detailed Docs: docs.strikeup.io

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